DCi provides a 24x7x365 Helpdesk/NOC with staff trained to provide technical support services (Tier I, II and Engineering support), including troubleshooting of hardware, software administration and various component problems.Learn More
IT CERTIFICATIONS HELD
> 5.2 M
DCi maintains and executes a Service Delivery Excellence Program. The purpose of this program is to ensure that appropriate resources are focusing on Service Level Agreements (SLAs) associated with work orders, requests and tickets, and in resolving customer service issues and restoring services in an efficient and timely manner. As part of this program, DCi ensures that automated escalation procedures and processes are in place and followed to provide appropriate awareness and notification to applicable DCi supervisory personnel and to your designated resources.